About Returns:
If the product has quality issues, it can be returned for a refund, and all costs will be borne by the merchant. Fresh products cannot be returned or exchanged for non-quality issues, and buyers are responsible for round-trip shipping fees and product damage risks for returns without reason.
About Damage:
If there is obvious damage to the courier packaging, please reject the delivery and contact customer service with pictures for resolution.
About Disputes:
If you need to resolve any issues, please contact our store’s customer service as soon as possible, and we will provide you with a satisfactory solution. You can also request customer service to contact company leaders for direct resolution. Both parties should base their interactions on friendly negotiation. Legal disputes can be brought to the court where the seller is located.
Guarantee:
Please review our guarantee policy.
If you encounter any issues with your order, please contact us before opening a dispute. We will send you a free replacement after confirming the problem.
For a full refund, please return the item(s) to us in their original packaging and provide us with the shipping tracking number. Once we receive the package, we will issue a full refund.
Payment:
Payment:
- We currently accept Paypal, Visa and MasterCard as payment methods.
- If you experience any difficulties checking out immediately after payment, please wait a few minutes and try again.
- In the event that you need to cancel an order, please be patient and contact sales@specialtyshoponline.com for a refund. You can then place a new order and complete the payment process.
- When placing your order, please specify your preferred colors, correct address, city, state/province, telephone number, and any other necessary information in the order remarks, or send us a message at sales@specialtyshoponline.com.
- Epacket: Delivery takes 15-25 days in the EU and USA, and 20-35 days in Russia.
- DHL, FedEx Express: Delivery takes 5-7 days.