Specialtyshoponline is committed to ensuring complete customer satisfaction and providing an exceptional purchasing experience throughout every phase.
In the event that the products you receive do not perform as expected upon delivery or over time due to circumstances beyond our control, our customer service team is available to assist you with requesting a replacement or refund.
Our Returns & Exchange Policy offers a 60-day return guarantee during the product's shelf life. However, we recommend reviewing our specific conditions and procedures for requesting a return or exchange, as well as the timeline for processing returns and issuing refunds or replacements.
Returns & Exchange Policy
60-day return guarantee during the product‘s shelf life
We are happy to inform you that we accept returns of unopened, unused, or undamaged items purchased on our website within 60 days of the ordering date during the product's shelf life. Customers may opt for either a refund or an exchange of the product.
Please be advised that in the case of returned packages, there may be clearance risks and related fees upon arrival in China. We regret to inform you that these fees will have to be deducted from the refund. We apologize for any inconvenience this may cause and hope for your understanding.
We recommend that customers review our returns and exchange policy and follow the specific procedures outlined to ensure a seamless and efficient process.
Note:
- We want to inform our customers that if an item is non-defective, but has been opened and used, we cannot accept it back for a refund under any circumstances. Only unopened or unused items are eligible for a return, and buyers are responsible for the return shipping costs.
- Please note that for safety and sanitary purposes, we do not accept returns on opened or used items or clearance products.
Regarding our Warranty Service, fresh-keeping products with expedited express delivery are not eligible for return or exchange unless there was an error in the product sent or the product is lost during shipping. To be eligible for service under warranty, you must contact our support team to initiate the return process within 60 days of the original purchase.
It's important to note that the 60-day Limited Warranty does not cover damage resulting from accidents, abuse, disassembly, customized modification, or user error. Additionally, incidental and consequential damages are not covered under this warranty. We recommend customers thoroughly review our warranty terms and conditions before making any purchases.
Frequently Asked Questions
- In the unfortunate event that you receive a DOA (dead on arrival) item, we understand the frustration this may cause. Despite our extensive testing before shipment, we cannot guarantee 100% avoidance of this problem. We encourage you to test the items immediately after delivery. If there are any defective items, please contact our support team within 2 business days, and we will work with you to solve the problem in a timely manner.
- It's not necessarily required that you send back the defective item for a refund or exchange unless the manufacturer has specific requirements. However, all Original Brands Production license numbers & Product standards number before providing replacements. We advise that you keep the package or take a picture of the useful information before discarding it. If your item is defective, please contact us via Email (sales@specialtyshoponline.com) with the following information:
- Order number
- Product name
- Problem description
- Production license numbers & Product standards number
- Video/ video link or picture
- Once the problem is approved, we will arrange shipment for the replacement. Please note that if you have already placed a new order, we will add the replacement to the new order. We aim to provide a seamless and efficient process to ensure our customers receive the best possible service.